"9hr wait for surgery ??"

About: East Sussex Healthcare NHS Trust

Informed to attend litlington ward at 07.30 am. Met surgeon and anathetist specialist . Very professional and friendly. However , informed I was 2nd in the queue for surgery, this was at 9am. Unfortunately my procedure didn't take place till 4pm. No explanation from ward staff, accept that " the list keeps changing " . As I was admitted to morning session I did not drink water from 10pm previous night. No water offered all day, by 3 o'clock I had a pounding headache, extremely dehydrated. Upon waking from surgery treated good, then taken to Litlington recovery ward. Found staff to have terrible bedside manners, informed ward would be shutting by 7.30 pm. Had no option given to go to other ward to recover as I felt really ill. Was told this ward " isn't 24hr" . I immediately felt rushed , went to the toilet where I nearly passed out. Couldn't wait to leave to be honest . The whole experience was a nightmare. Don't expect 5* treatment , but communication and a good bedside manner I feel are essential when having surgery. Looks like the NHS feel if patients are treated like this they'll go " Private". I know I certainly will, as will my children as I don't want them to go through this ordeal.

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Response from East Sussex Healthcare NHS Trust

We are deeply concerned and disappointed to read about your poor experience on Littlington ward at Eastbourne DGH. As a Trust, providing high quality care is a top priority, and a huge part of this, is effective communication. However, it's clear that this is not what you describe in your posting, and for this, we sincerely apologise.

Please be assured we take all feedback very seriously and have forwarded your posting to the Head of Nursing for Surgery and ward matron to act upon.

We would like an opportunity to speak to you to enable us to look into what happened in more detail and to apologise in person.

If you would like to do this, please contact our Patient Advice & Liaison Service (PALS) on 01323 435886. Alternatively they can be contacted by email at: esh-tr.PALSE@nhs.net.

We thank you for your feedback and hope that your are willing to contact us.

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