"Excellent Service"

About: Darent Valley Hospital

I was sent to A & E by my doctor as I had been suffering chest pains.

I had been under a great deal of stress (mainly due to Darent Valley Hospital) and was feeling rather unwell.

They sent me immediately to hospital with a covering letter.

I went expecting a three to four hour wait but was astounded at how quickly I was seen.

I barely had a chance to sit down and my name was called by a Triage Nurse, who immediately sent me for an ECG.

Once that was done I was immediately sent to a short stay ward and had blood tests, a further ECG, a chest x-ray and was monitored closely.

I remained there for four hours while all these tests were done but was kept involved by a nurse and doctor who were both professional and helpful.

I have been quick to complain about treatment for my son and husband at this hospital so need to be as quick to praise.

The care I received was fantastic and a big thank you to everyone who dealt with me yesterday.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Darent Valley Hospital

Dear Mr Goodwright

We were sorry to read that you were under a great deal of stress mainly due to the hospital regarding your husband and son, though we were of course extremely please to see that this was not your own experience. If we can assist with the problems you have had regarding your family members please do contact our Patient Advice and Liaison Service (PALs) on 01322 428383 or email pals@dvh.nhs.uk so we can investigate further. Thank you again for the 5 star rating and we wish you a speedy recovery.

Best wishes

The Communications Team

Darent Valley Hospital

  • {{helpful}} of {{total()}} people think this response is helpful