"Staff made me feel at ease."

About: Bpas (merseyside Clinic)

For anyone who is about to undergo a procedure here feel at ease knowing you will be more than looked after. From the minute I walked in until the minute I walked out I was made to feel comfortable. The only thing I found quite uncomfortable was how long I had to wait until I was called up for my procedure, it was 4 hours of sitting in a hot waiting room so just be prepared for a long wait, especially on a busy day. Other than that it was a comfortable experience for me and I am grateful for the respect and comfort I received from all the staff. Thank you!!!

Story from NHS Choices

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Response from Bpas (merseyside Clinic)

Thank you for taking the time to post your feedback.

We are grateful for your very kind comments which will be passed on to the relevant BPAS staff.

However, although I would assure you that we are constantly finding new ways to keep waiting times to a minimum, I am very sorry for the discomfort you experienced. Thank you again.

Kind regards, Pam Field, BPAS Client Engagement Manager (email: clientservices@bpas.org).

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