"CBT Therapy Newcastle"

About: Northumberland, Tyne and Wear NHS Foundation Trust

(as the patient),

I would like to thank staff at the CBT centre for ongoing support in my Therapy. I have always received an excellent service from them over the past two years and know this will continue. All the staff are very friendly when you arrive and appointments are always punctual, if they need to cancel an appointment they always ring and make sure you have another one.

Therapy at the CBT centre was not something I was looking forward to I had, had bad experiences in the past and thought this would go the same way and I would be no better off in myself. I have to confess that this is not the case and that my therapist takes my sessions at my pace I, feel very much that I have achieved something with these sessions and for the first time in over ten years can see there could be a life without services at all in the future.

Thank you to a great team

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Response from Patient Opinion

Thank you for writing in about your experience with us at the Newcastle Cognitive and Behavioural Therapies Centre. We always like to hear from our patients in order to continue to improve our services.

Everyone in the team, both our therapists and our administrative staff, strive to make our patients have a good experience in all aspects of what we do. Our overarching philosophy is to think about how we would like to be treated if we needed our services. It’s good to hear that, in your experience, we have got it right.

This response was supplied by Dr Vivien Twaddle, Consultant Clinical Psychiatrist.