"Emergency admission"

About: King's Mill Hospital

(as the patient),

I was most impressed with the emergency admission ward nurses and doctors. I was sent by my doctor with suspected pleurisy. after extensive tests and a scan. It was discovered that I had a fractured rib. The staff and Doctors on the admission ward were very kind and thorough. Because I had past history of breast cancer and the scan 'revealed an abnormality in my clavicle and a fractured fib It was recommended that I have an isotope bone scan. I then had to attend the breast clinic. it was a very anxious time for me and my family. In the few minutes I was there The consultant I saw told me there was no cancer ( big big relief ) but two old fractures. I assured them that no way was the fracture old. But they shrugged it off and discharged me. So where do I go from here? ? 
The thing that disappointed me was the indifference of the doctor in the breast clinic. They didn't talk to me or advise me. Just said that as I had been discharged from the City they were discharging me. I wasn't in their room a minute. While I was pleased that I hadn't got bone cancer It took me a few days to realise that if my bones were fracturing I needed follow up advice not just hung out to dry.

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Response from King's Mill Hospital

Thank you for your message. We are pleased that your experience of our emergency department was so positive but it is disappointing that later contact and communication was not what you were expecting. To help us improve the delivery of care and if you are unsure about the next steps and wish to know more please contact our patient experience team by email at PET@sfh-tr.nhs.uk or telephone 01623 672222.

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