"Urology diagnostic unit"

About: King George Hospital

They give you an appointment letter with an out of date phone number.

Trying to get the main switchboard to answer is a nightmare. How do you expect patients to cancel appointments?

Story from NHS Choices

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Response from King George Hospital

Thank you for taking the time to leave your comment. I am sorry to read of the problems you encountered when trying to cancel an appointment. Please can you contact our Patient Advice and Liaison team, so that they can look into the issue relating to the incorrect number on your appointment letter.

They can be contacted on 01708 435 454 or by email PALS@bhrhospitals.nhs.uk.

For future, to change your appointments please contact the call centre on 0208 970 5700, alternatively you can use the ‘change my appointment’ section on our website: http://bhrhospitals.nhs.uk/change-your-appointment

Yours Sincerely

Kathryn Halford

Chief Nurse

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