"False information given"

I had cause to telephone one of the Hospitals run by this trust tonight because a patient on Day Release really lost control of their emotional state when they had to return to hospital. I was told I had to speak to Acute Services. I was put through but the person there told me to ring back and ask to be put through to one of the Female Wards because they couldn't do it. I did call back but was told they couldn't put me through to any of the Wards and was asked to give my reason for asking. I gave precise details that the person was out on home leave for the day and had to go back. regrettably when the Taxi arrived they had an episode and the Taxi Driver refused to take them. The next Taxi refused to take them. I wanted to alert the hospital as time was getting on and they still had no way to get back. I was then told "the patient" couldn't possibly be attending that hospital because they live in York. I assured them that they were in that hospital as I visited myself. The conversation got strained and I asked if they were actually telling me that they would rather I contacted the Police because the next step for the Hospital is to obtain a warrant for the Patients return. I was told that is probably the best thing. I did that and guess what? The Patient was returned to the very hospital I was told would not have had them as a patient because they didn't live in the catchment area.