"Equality Act - indirect discrimination"

About: The Royal Wolverhampton NHS Trust

The staff need to be made aware of the equality act.

There is some staff who discriminatr against patients who are disabled or unable to communicate their needs. These patients should not be treated the same way as patients who have no mobility issues and can communicate their needs My father has been in ward A14 and the staff have neglected him because he has been unable to communicate his needs due to having speech difficulties and unable to use the bell.

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Response from The Royal Wolverhampton NHS Trust

Thank you for taking the time to post your comments relating to your father's patient experience on Ward A14. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement