"Overnight stay on ward 12 Barnsley Hospital"

About: Barnsley Hospital

This relates to my experience of an overnight stay on ward 12. As a very nervous and anxious patient with an unplanned hospital stay I was given no reassurance at all. The staff on duty said themselves that they had too much to do. There was no dignity or respect. I could clearly hear personal conversations that the staff were having with other patients. The nights staff in particular I felt were dominant and intimidating. The lack of care and support led to me being unable to breast feed because my baby was given milk by bottle on the ward. I was not given the correct pain medication. When I asked for help with my baby a staff member said they would help but then went away and never came back. When I told a staff member that I couldn't reach my drinks they smiled and walked away. I had to get someone else to move the table closer to my bed. The catheter bag was not checked and was full to almost bursting which I believe could had put me at risk. My views about my care were ignored. The lack of care and support had a long term negative impact on me. I do not feel that I can trust this hospital again.

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Response from Barnsley Hospital


Thanks for taking the time to leave your feedback. We are sorry to hear about your experience on Ward 12, we would like to discuss this further with you so we can learn from this incident. Please can you contact our PALS Team on 01226 432330 or email barnsleypals@nhs.net and a member of the team will take further details.

We will pass your feedback on to the relevant team manager to ensure this incident can be looked in to.

Kind regards

Barnsley Hospital

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