"Podiatry Outpatient Clinic Appointments"

Why a earth are appointment times given for this department when they cant be administered to? My appointment time this morning was for 10.20am, I arrived at 10-10am & after a few minutes a notice was displayed, informing patients of a 40 minute delay, after siting there waiting in extreme discomfort, due to the Osteoarthritis I suffer from in both knee's & a failed total Ankle Replacement for an hour, this notice was then amended, to show that there would now be an added hour & twenty minutes on top of the time I had already waited, to which I announced to a member of staff that I was not prepared to wait any longer & left. This is the second time this has happened, as todays appointment, was a follow up, to exactly what happened on my previous appointment, when again after a few minutes of arriving, a notice of a 40 minute delay was displayed & was amended to a further 50 minutes after that period had expired! Each time I am sent an appointment, I get a follow up text message, informing me that failure to attend would cost the NHS £160.00!

Story from NHS Choices

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Response from O Block Therapy Centre


Thank you for taking the trouble to bring this matter to our attention. I was sorry to read of your recent experience and for the obvious upset this has caused you.

Please contact the West Middlesex Hospital Patient Advice Liaison Service (PALS) on 0208 321 6261, or via confidential email at pals.service@chelwest.nhs.uk to discuss your concern.

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