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chemotherapy department a waiting night mare 2...

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"chemotherapy department a waiting night mare 2..."

About: Leicester Royal Infirmary

why is this nerve racking unpleasant procedure done in such a unpleasant setting with little interest and 2hour waiting times

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Responses

Response from University Hospitals of Leicester NHS Trust 7 years ago
University Hospitals of Leicester NHS Trust

Submitted on 22/08/2016 at 10:29
Published on Care Opinion at 13:27

Dear Reviewer,

Thank you for taking the time to post your feedback.

We are really sorry to hear that you were disappointed with the waiting times in the chemotherapy department at the LRI. This was a particuarly busy day for us and we do not usually anticipate it being like this, so once again we do apologise for the inconvenience caused. If you would like to discuss this in further detail, please email myself, Jane Lee, Haematology Matron: jane.lee@uhl-tr.nhs.uk so we can investigate your complaint further.

Once again, thank you for taking the time to post your comments. Your feedback is really important to us.

Kind regards,

Jane Lee

Matron

Leicester's Hospitals

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