"Never answer phone."

About: Southport & Formby District General Hospital

Community podiatrists turn up without appointments, so youre not in. They leave a card with a number they never answer. They come again. Leave another card. They then ring and leave an answer phone message suggesting if you don't ring you won't get the service you need. So you ring again. Just let the phone ring for 10 mins. At least give us an answerphone to leave a message!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Southport & Formby District General Hospital

Thank you for telling us about your experience. We will need more information to conduct a thorough investigation. Please contact our Patient Experience and Complaints team at soh-tr.complaints@nhs.net or telephone 01704 704958 between 10am and 4pm, weekdays. You may leave a message at all other times.