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"Uncaring, insensitive A and E staff"

About: Norfolk and Norwich University Hospitals NHS Foundation Trust

Rude, insensitive, uncaring staff who would not help me get my injured daughter out of the car. A nurse said the only help they could give was to call the fire brigade and get them to cut the roof off and get her out that way. Then a triage nurse who did not triage appropriately and was going to let a severely in pain person whose venous return was compromised to wait. We also saw some good staff but alas the bad lets the good down. I am ashamed of the NHS.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 7 years ago
Janice Bradfield
Senior Communications and Membership Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 31/08/2016 at 09:53
Published on Care Opinion at 13:14


Dear Family Member

We are sorry to hear about your experience and the difficulties you had getting treatment for you daughter at A&E. We will pass on your feedback and you are welcome to get in touch and give us more details or make a complaint. Contact our Patient Advice and Liaison Service in the first instance on pals@nnuh.nhs.uk

Kind regards

Janice Bradfield

Senior Communications Manager

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