"Uncaring, insensitive A and E staff"

About: Norfolk and Norwich University Hospitals NHS Foundation Trust

Rude, insensitive, uncaring staff who would not help me get my injured daughter out of the car. A nurse said the only help they could give was to call the fire brigade and get them to cut the roof off and get her out that way. Then a triage nurse who did not triage appropriately and was going to let a severely in pain person whose venous return was compromised to wait. We also saw some good staff but alas the bad lets the good down. I am ashamed of the NHS.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Dear Family Member

We are sorry to hear about your experience and the difficulties you had getting treatment for you daughter at A&E. We will pass on your feedback and you are welcome to get in touch and give us more details or make a complaint. Contact our Patient Advice and Liaison Service in the first instance on pals@nnuh.nhs.uk

Kind regards

Janice Bradfield

Senior Communications Manager

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