"Answer the phone!"
About: Manor Hospital Manor Hospital Walsall WS2 9PS
Posted by Sarah
Can someone in Optometry/ Opthalmology please answer the phone? I have recently been chasing an appointment that has not been received and it just rings and rings.
Today I was on the phone for 18minutes to be precise before someone picked up and then put the phone down on me! To say I was a tad annoyed is an understatement!
I then called back and spoke to switchboard and they tried again for another 5minutes before coming back and saying they're probably at lunch. I understand it might have been lunchtime but I work full-time and that is when I am available to call, the department only works standard hours, so I can't call when I get home. Surely they could provide some cover for the phones at this time, even if it was just to take a number and call back.