"Maternity unit."

About: The Royal Victoria Infirmary

One of my relatives were pregnant, her waters had broke and she went to the RVI. She and her mother said the midwives were lovely and a great help there was also a doctor who was lovely and a great help, but the leading doctor who was in charge was awful. The baby and mother were in great danger as there heartbeats had went sky high. The leading doctor left when they needed help and would not return for a while, the other doctor and midwives knew they were in danger but could not do anything without the permission of the leading doctor. She was in a painfully labour for 18+hours. She finally got told she needed a c section. The leading doctor then walked in and was rude to the midwife telling her to 'hurry up". No one knew it was an emergency c-section intil the leading doctor was ride to them about it. The midwife could not read the notes that the leading doctor had wrote due to the bed quality of hand writing. They finally got took to thetre 18 hours later, they were both very distressed. She was injured in her verginal area and had to have stitches. To add insult to injury when she got moved to the ward she heard two of the midwifes having a conversation about here saying "how is she going to handle a newborn baby if she can't even pick her own baby up" she was bed bound for the first day as she had stiches in her private area and her stomach she needed help to pick her baby up. Both mother and daughter are recovering well, thanks to the midwifes and the one doctor ( not the leading doctor ).

Story from NHS Choices

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Response from The Royal Victoria Infirmary

Thank you for taking the time to leave feedback on our Women’s services at the RVI. We like to thank you for the positive feedback regarding the majority of your family members care, however we are so sorry and concerned to hear about your relative’s recent experience with one particular member of staff.

We take feedback from our patients extremely seriously and this not the standard of care we expect for anyone. We would like to look into the issues you raise further and urge your relative to contact us so we can look into the issues you have outlined.. If someone is happy to discuss this issue, please contact either Claire Pinder (Directorate Manager) or Elaine Blair (Head of Midwifery) on 0191 282 5666.

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