"Don't want to be put in that situation again"

About: Calderdale PCT Calderdale Royal Hospital / Gastroenterology

(as the patient),

My home was flooded and I was taken in to Calderdale Royal with acute abdonial pains/ vomitting post emergency liver transplant. I thought it was a nightmare for me from start to finish.

1. Ambulance man shared his opinion with me of who he thought deserves a liver transplant and who does not on route to hospital.

2. I arrived before 3pm but was told I was too late to hand in my important, though my property had been flooded so had all important documents on me as workmen were in property when ambulance arrived.

3. I was still there at 11pm as I was waiting for blood results. I saw a couple opposite get into bed with each other. I asked a doctor for sleeping tablets as I was finding it very noisy in the ward. I had kept my important documents under a single pillow. I had asked for two due to lack of stomach muscles, but I was not given it.

4. At 2am a patient was admitted to the next bed who I overheard had taken an overdose of asthma medication. They had with them a family of about 4 - 6 people round them. No doctor had come yet.

5. At 3.30am I was really tired so I went for a smoke. When I returned the ward was locked, so I slept on a trolley outside the ward for about 30mins.

6. At 4.15 ward opened and I was still unable to sleep and I could not find a doctor available.

7. At 7.15 woken for morning routine.

8. At 12.30am I was discharged to my parents, who gave me a row for letting my home flood. I was given no diagnosis of nausea/vomiting.

Conclusion: would rather not be put in that situation again.

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Response from PALS IN BOX, Patient Advice & Liaison Service, NHS Kirklees

Thank you for taking the time to give feedback on the services provided by Calderdale & Huddersfield NHS Foundation Trust and I am sorry that you have concerns regarding the care you received. Our PALS team would like to help you to take your concerns forward and ensure you receive a satisfactory response to your concerns. To do this we will need more information from you, including your name, address and if possible a telephone number. A member of PALS team would then be happy to ring you to see how your concerns can be taken forward.

Alternatively you can ring either of our PALS offices on the following numbers -

Calderdale Royal Hospital - 01422 222418

Huddersfield Royal Infirmary - 01484 342128

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