"Pain Management -Physiotherapy."

About: Crosshouse Hospital / Physiotherapy

(as the patient),

I have had two appointments with Emma recently and I would like to praise this lady for her compassion and caring attitude, as well as her professionalism. She treats you as a person and not a number! I appreciate the fact that she looks beyond the physical impairments and shows an ability to be kind and understanding, not just on your painful joints etc. but also, on your "painful" emotions! Excellent advice and instructions on performing exercises. I would like to say thank you for employing this young professional, a wise decision indeed!

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Ireney adler,

I will be very pleased to pass this lovely accolade to both Emma and her boss. They will both be delighted I suspect. Emma seems to have treated you in a lovely holistic way which is so nice to hear. She certainly sounds very deserving of your praise, thank you for taking the time to tell us.

I hope you are fully recovered or well on the way.

Best wishes,


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