"My first visit, repeats ? hopefully, unlikely."

What a straightforward system, and it worked well. Short admin. session followed by an equally short wait for my call. Two very efficient and obviously happy nurses dealt with my issue promptly and with clear follow up instructions for me to follow. Wow, a very speedy , efficient, and pleasant experience altogether. Many thanks for your kindness and efficiency.

Story from NHS Choices

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Response from Sevenoaks Hospital

Dear Bernard

Thanks for taking the time to tell us about your recent visit to the Minor Injury Unit at Sevenoaks Hospital.

We're pleased you were seen quickly and that you found the staff friendly and the service efficient.

We will pass on your kind comments to the team there.

Best wishes

Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807

Email: kcht.cct@nhs.net

Website: www.kentcht.nhs.uk

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