"Nurse was very friendly and comforting."

About: Churchill Hospital

(as the patient),

What I liked

Nurse was very friendly and comforting.

What could be improved

Had biopsy done 8 weeks ago, need surgery - no results or information(!!!) Follow up with patients so that they can know what is going on. Don't give patients expectations of time (told all would be complete in 4 weeks at the latest) if this is not going to be carried through. Waiting for contact is very frustrating as well as waiting for results of biopsy with no contact/information.

Anything else?

Very difficult to get information, or return telephone calls.

Story from NHS Choices

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Response from Churchill Hospital

Oxford Radcliffe Hospitals NHS Trust replies: We are very sorry that you are unhappy with your experience of the Churchill Hospital. If you would like to raise any of these issues with us in person, please do contact our Patient Advice and Liaison Service on 01865 221473 / 740868, Monday to Friday 9.00am - 4.00pm, or email PALSCH@orh.nhs.uk.
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