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I left with hope and knowledge

Posted By Michie

"I left with hope and knowledge"

About: Centre for Integrative Care (formerly Glasgow Homeopathic Hospital)

(as the patient),

I was admitted as an inpatient by dr o'dowd, who took the time to explain to me what had actually happened to me over the last year. on my first day I was anxious the staff were wonderful, they knew exactly how I was feeling and I settled in for a week of therapy and knowledge of my condition. up to that point I thought I was going mad. Stephen the doctor who spoke with me everyday answering all my questions with patience and what he didn't know he took the time to find out. this place is a must for people with chronic conditions. after my week I wasn't cured but I left with hope and knowledge but most of all kindness from every member of staff in that unit

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 09/09/2016 at 10:27
Published on Care Opinion at 10:59

Dear Michie

Thank you for taking the time to post on Patient Opinion about your recent experience of care. It is important that all of our patients feel they are treated with kindness and I am pleased to read that was important to you.

I will make sure that your feedback is passed on to the service. Your feedback will be shared with staff and they will appreciate your kind words.

Best wishes
Lisa

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