"Rude staff"

About: Huddersfield Royal Infirmary

I visited the gynaecology department today & waited an hour & half after my appointment time. No apology or reasons were given. I was left in a warm depressing room that smelt disgusting. When I was seen I suffered a panic attack due to working myself up about the appointment the nurses on duty were lovely a real asset to the nhs however the specialist was rude & vague, the specialist did not know anything about the condition I have been referred with apart from what they printed off & threw across the desk at me. I don't even know their name this was never given to me. I was still really upset & the specialist made no attempt to try & help or calm me down & was rude when I refused to let them examine me. I had no confidence in them or their ability, the specialist was trying to force me into decisions when I didn't have informed choices & was not in the right frame of mind to be agreeing to. So I have left today stressed out with no further information or solution but was given an injection of god knows what & an appointment in 6 weeks time that I am already worried about. I'm going to my GP to see if I can be seen by another hospital. I would not recommend HRI to anyone.

Story from NHS Choices

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Response from Huddersfield Royal Infirmary

We’re sorry to read your comments and would like to discuss this in person. If you are happy for us to do this please email chft@cht.nhs.org.uk giving us your contact information and your NHS number or date of birth. Would you please make sure in the mail you mention it is with regard to the NHS Choices review about our gynaecology department?

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