"Incredible Staff Every Step"

About: Royal Lancaster Infirmary

I've just had 4 days of treatment and it's been incredible! Monday I was taken to A&E by a friend with a dislocated wrist, was taken straight through, filled with painkillers, X rayed, left with my wrist reset and an appointment at the fracture clinic. Tuesday, appointment at the clinic, the consultant tailored the treatment based on what I needed rather than the easiest fix, arranged an operation for the next day. Wednesday, went in for the operation, took a while waiting but there were way higher priority cases in! The anaesthetist realised I was terrified about the general anaesthetic and spent a long time re-assuring me and talking through all the safeguards and procedures till I was confident enough to do it. The surgical team took their time as I was still a little anxious so they kept me occupied and laughing while I was prepped. The recovery nurse did well ignoring the embarrassing comments I was making while I came to. They took me to the ward and the team there were amazing. I didn't keep some food in and they seriously didn't bat an eye-lid. Made sure I was ok and comfy then discreetly cleaned up my mess. I was there for most of Thursday and was seen by nurses, physio, pharmacy, consultant and everyone before they let me go. Everyone I've encountered over the last 4 days has been incredible. Everyone is so caring, even the porters going out of their way to keep people happy! I don't know how such a huge setup runs so smoothly!

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Response from Royal Lancaster Infirmary

Thanks for taking the time to let us know about your recent experience at the RLI. We are really pleased the team looked after you well and will pass on your comments to them. Thanks again and good luck with your recovery.

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