"saw a wonderful doctor who was so understanding"

About: Leicester Royal Infirmary

We saw a wonderful consultant today who could not of been more caring and understanding of my situation. Taking their time to read all my notes. Not flicking through them. Even getting my old notes from my first born to compare. Realising my situation they went out of their way to look after me. I came away today feeling like I had well and truely been looked after. Even the staff in the MAU were all lovely. There was a little bit of waiting but even under pressure they were still smiling and doing everything they could to keep you happy. From offering snacks to hot and cold drinks. These staff members do not get the recognition they deserve xx

Story from NHS Choices

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Response from Leicester Royal Infirmary

Dear Nicole,

Thank you for taking the time to post your comments. We are delighted to hear about the level of care provided to you. We encourage all our staff to provide the very best care to all our patients. We are always looking for nominations for our Caring at its Best awards and it sounds like this team is making a real difference to patient care. If you would like to make a nomination, please visit http://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/.

We will pass on your feedback to the whole team involved where it will be greatly appreciated. We will also take on your feedback so that we can look into ways of improving our service further. We hope you are recovering well.

Kind regards,

Communications Team

Leicester’s Hospitals

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