"Excellent care and treatment"

About: University Dental Hospital

The consultant I saw was so good in giving me an appointment for the same day, ringing me and seeing me at such short notice made such a difference in my treatment plan and I am very grateful for that. I felt very well looked after and quite comfortable in the Dental Hospital (despite being terrified of the dentist and hospitals in general). I was experiencing very painful mouth ulcers and was feeling very tired, down and was struggling with my energy levels for quite a few months. I didn't have to wait long to see the doctor and when I did, they were very thorough with the questions they asked me. The doctor gave me some medication to ease the pain and prescribed me some cream for my lips. They suspected I had lots of deficiencies and sent me to the GP surgery to get lots of blood tests done. The blood tests had shown that I did have a few deficiencies and that I tested positive for coeliac disease. This discovery lead to being referred to the Gastroenterology department at the children's hospital in Manchester. I have since had an endoscopy, confirming the diagnosis of coeliac disease. I do not think I would have received a diagnosis so quick (6 months from symptoms starting) if it wasn't for my doctor seeing me so quickly and testing me for coeliac disease. I had a follow up appointment at the Dental Hospital and my doctor was genuine pleased for me that my mouth ulcers including other symptoms have now gone. They even rang me up to check on me which I thought was very thoughtful. I am extremely pleased with the care I received from this Hospital and the staff and would definitely feel confident and happy in going back there if I had any more problems in the future.

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Response from Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

Thank you for taking the time to post your kind comment complimenting the staff at The University Dental Hospital of Manchester. We were very pleased to read that you had a positive experience and that the staff and care you received was to a high standard. It is important to us that our patients have confidence in the care we provide and we were pleased that the team were able to help you to feel comfortable and well cared for. It is always good to receive feedback which highlights the dedication of our staff. We will ensure that your feedback is passed on to the Lead Nurse of the Oral and Maxillofacial Surgery Department so that it can be shared with the wider team.