"Lack of understanding"

About: Rotherham, Doncaster and South Humber NHS Foundation Trust

I've suffered with mental health problems since I was 14 years of age, I'm now 48. I've been having treatment on and off at East Dene centre, Intake, for many years now. I was yesterday discharged from care because I'm struggling with/have doubts that the treatment I'm been offered will benefit me at all. My community psychiatric nurse yesterday inferred that I can't be too bad because I've never needed to call them in a mental health emergency!. I explained that my life is dreadful, but by avoiding my problems and remaining a recluse, I have learnt to cope; there are 168 hours in a week, and for the past 18 years I've basically spent 160 of them alone. Just because I've not called them (the week before xmas 2015 they gave me a 'crisis' emergency number to call in the event of a mental health emergency) doesn't mean that I'm exaggerating my problems!. The past 18 months have been particularly bad, and I'm not ashamed to say that on occasions I've sobbed like a baby. Even if a mental health professional dislikes/doesn't fully understand a patients problems, a little more compassion could still be shown.

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Response from Rotherham, Doncaster and South Humber NHS Foundation Trust

Thank you for your posting. We are sorry to hear of your concerns regarding your recent discharge from the East Dene Centre. In addition, we feel extremely sorry that you have felt that the severity of your mental health problem has not been acknowledged to that effect by staff members and have not shown compassion towards you during this difficult time.

The Patient Advice and Liaison Service (PALS) could make an enquiry on your behalf about the worries you have. Please be assured that we do our utmost to advise and support patients and their families and carers.

The PALS Freephone number (if calling from a BT landline) is 0800 015 4334 or Doncaster (01302) 796537 (if calling from a mobile, we can return your call directly) or email pals@rdash.nhs.uk. All contacts to PALS are completely confidential and the service is available Monday to Friday between 9.00 am and 5 pm.

With kind regards

PALS Coordinator

Patient Advice and Complaints Team

Rotherham Doncaster and South Humber NHS Foundation Trust