"Lack of patient information"

About: Leicester Royal Infirmary / Ophthalmology

(as the patient),

Before Christmas my eye went red with an infection and I was admitted into hospital (LRI) after visiting my GP who suggested that I got myself to A&E eye clinic ASAP. After waiting 2 hours in A&E I was seen by a junior eye doctor who started taking notes and drawing pretty pictures of my eye. In a space of a short time the eye deteriorated to the point where I could not see. At this point it was suggested/recommended that I be admitted to the ward. I was put into a side room and isolated with drops every 30 minutes for the next 2 ½ days. This all started on a Wednesday, I was still on drops – every hour- on the Friday. To my surprise they decided to send me home over the weekend as they did not have any bed space for me to be kept in isolation.

Initial diagnosis was an abscess, however after Christmas they changed it to a cyst (!). Question: can’t one of the top specialist tell the difference?

Since then things have got worse, firstly it was suggested that I have laser treatment- no explanation given to me as to why or the benefits or disadvantages.

Then they wanted to use Botox – again no reason given as to why or what the benefits would be.

It was at this point that I requested a second opinion as to the best cause of action (and a diagnosis) as I was becoming very concerned and alarmed at the lack of patient information and I felt I was not being treated with any respect.

Since this point in time, I feel like the Consultant has decided to ignore me and has sent me to one of his junior staff on my last visit. Also, in my opinion he has belittled the specialist Consultant who I wish to see for a second opinion.

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Thank you Communications Team Leicester’s Hospitals

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