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Care Opinion

Parking costs

Posted By DJC

"Parking costs"

About: Good Hope Hospital / General surgery

(as a relative),

The parking charges at the Good Hope Hospital are nothing short of outrageous and for me they are just a cash cow. I do not believe these charges can be justified in any way. Even the charge amounts are a subtle way of taking extra money of visitors in so far that every charge is not rounded down because the trust would know that most people would not have 75p in change and therefore have to round it up to the full pound.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 23/09/2016 at 18:08
Published on Care Opinion on 26/09/2016 at 09:17

Dear DJC

Thank you for your comments regarding the Parking Charges at Good Hope Hospital.

I am sorry to read that you are unhappy and have concerns, and would welcome you to contact Patient Services directly so that we can obtain some more information from you and highlight your concerns to the Parking and Security Management Team for response.

Please contact the Patient Services Team on 0121 424 0808 or by email:

bhs-tr.Complaints-ConcernsandCompliments@nhs.net

Please be mindful that the email address is case sensitive.

We look forward to hearing from you and thank you once again for providing your comments, they are most appreciated.

Kind regards

Marie Helebert

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