"how long does it take to actually resolve poor..."

Tried to find ophthalmology dept today. The appointment letter failed to provide a map or accurate address. The switchboard put me through to reception which at 12:20 went to answerphone; the sitemap on the website is still out of date. In the end reading reviews led me to try outpatients on the other side of the road. Last week I had to go to Calderdale - what a contrast; a clear an accurate sitemap and clear signage. You responded to a critical posting a YEAR ago yet in reality you have done nothing. Signage is still very poor, Perhaps you should deliver more services at Calderdale.....