"Telephone problem"

About: The Tunbridge Wells Hospital

My experience of Pembury has been mostly very positive, but I'm afraid I have to challenge the claim that the telephone is manned 24/7. Yesterday morning I rang the main number at about 10 a.m., and it simply rang and rang, with not even the opportunity to leave a message. Luckily it wasn't urgent, and I did get through later - but it might have been of great importance, and you should not claim a level of performance which you are not in fact able to provide.

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Response from The Tunbridge Wells Hospital

Thank you for taking the time to provide us with your valuable feedback.

We are very sorry to hear of the difficulties you encountered whilst attempting to contact Tunbridge Wells Hospital via our main switchboard on 9 August 2016 and can understand how frustrating this must have been for you.

We will ensure that your feedback is passed on to the Switchboard Manager, who will be able to investigate this further, as you have been very helpful in providing us with timescales of when you were trying to get through.

Please do not hesitate in contacting the PALS Team at mtw-tr.palsoffice@nhs.net or by telephoning 01622 224960, if you would like to discuss this further.

With kind regards.

The PALS Team.

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