"Waiting on prescriptions"

Attended boston pilgrim hospital for a cateract op at 8. ooam third on list, waiting time was ok. problems arose whilst waiting for eye drops before discharge. after about 45 mins asked nurse what the hold up was and she informed me that it was an ongoing problem with the pharmacy and though numerous complaints from the staff no improvements to date.

Now I accept that a pharmacy is busy at the best of times, is it unreasonable to expect not to have to wait over three hours for a prescription. It ended up with a waiting area full of patients and their companions waiting to be discharged and the staff [who did a faultless job ] taking flack for something out of their control, and no room for incoming patients.

It should be up to the pharmacy on site to ensure they employ adequate staff to fulfil this task.