"My Ward 24 experience"

About: The James Cook University Hospital

On the 2nd of August I was transferred to James Cook Hospital because a scan showed I had a Subdural Hematoma. After being admitted to Ward 24 things moved quickly and I was readied for surgery. Being almost unable to use my right leg and arm I had grave doubts about any positive outcome and was expecting a long and torturous recovery, if all went well.

Three hours later I woke up in the recovery ward with the recovery nurse holding my right hand, which I was squeezing, hard, I also was able to move my leg as normal. My total emotional relief must have rubbed off on the nurse who got my wife on their mobile for me to talk to. She was waiting for me as a came back up from the recovery ward, thanks to your receptionist who told her where to wait.

I stayed on Ward 24 until discharged on the 5th August in the afternoon. Words alone cannot convey watching the wonderful care and respect shown to every patient from my vantage point of total peace, caused by the fantastic result of my own surgery.

All the staff I had the good fortune to meet are a credit to their profession, I could name most of them, although they know who they are I will always remember the humour they bring to a very stressful, difficult and in some cases unappreciated job.

Can I thank the maroon and yellow angels, head nurses and night staff for keeping me peaceful and safe, the anaesthetist for detailing the procedure, the surgeon for their cure, the physios and cognitive staff for checking if I still had any functions left and finally a member of staff who possesses that rare quality of observational assessment and quick wit needed to keep it all moving in the right direction, yet with the ability to add in a light hearted side to a stressful workload.. My whole family wish to thank you, including my dog that waited for dad to come home by the gate, without you I would not be able to write this.

Story from NHS Choices

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Response from The James Cook University Hospital

Good afternoon

Thank you for your kind comments left on the NHS Choices Website expressing gratitude for the care and treatment recently afforded to you on Ward 24 at The James Cook University Hospital.

It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to contact the Trust.

I will ensure that your kind comments are passed to Senior Managers for the relevant area, so the members of staff concerned are made aware of the positive feedback received from you.

It may interest you to know the Trust welcomes nominations for the annual ‘Nightingale Awards’ which, once a year, recognises the important contribution nurses and midwives make to patients and their families on a day-to-day basis.

Forms to nominate nurses and midwives for a Nightingale Award are available from the Director of Nursing’s office on 01642 854344 or by emailing val.fothergill@stees.nhs.uk

For further information or if you wish to nominate staff for this award, please visit online at www.southtees.nhs.uk/about/awards

Thank you again for your kind words and feedback.

Margaret Robinson

IG and Patient Safety Advisor

Quality Assurance and Academic Directorate

Patient Advice and Liaison Service

The Murray Building

The James Cook University Hospital

Marton Road



Tel no: 01642 850850, x53725

Email: margaret.robinson@stees.nhs.uk 01642 854807

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