"Maternity unit. The care received ..."

About: Royal Lancaster Infirmary

(as the patient),

What I liked

Maternity unit. The care received in the delivery unit was pretty good.

What could be improved

The follow up care on the post natal ward was not so good during my 5 day stay. The ward seemed to be understaffed which resulted in poor care at times for example, I needed a blood transfusion and at one point had to repeatedly ring the bedside alarm to ensure the blood pack was given to me in good time; was given high dosage of iron tablets without any meds to counter the problems this brings on! This could very easily have been avoided and caused me to be in pain for much longer than necessary and impacted upon the quality of care I could provide my son at home for weeks. All in all, the delivery facility was much superior to the follow up care and I wouldn't recommend the maternity care for this reason.

Anything else?

I would welcome a discussion with the management of the hospital in order to share in more detail my experience.

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Response from Royal Lancaster Infirmary

Thank you for bringing this matter to our attention. Your comments will be passed onto the relevant staff.

We note your request to discuss this further and would welcome this, we would be grateful if you could please contact our Patient Advice and Liaison Service (PALS) on 01539 795 497, they can then arrange for our Customer Care Manager to contact you.

Should you wish to make a complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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