"Left total hip replacement"

About: Bmi - The Highfield Hospital

I cannot fault the attitude and professionalism of everyone I encountered from the receptiion, cleaning & catering staff to the medical team including the surgeon, ward doctor, anaesthetist, nurses and physio. I was treated with dignity & respect at all times.

I particularly value the way every single member of staff introduced themselves to me by their first name and explained their role/ what they were going to do. This included catering and cleaning staff as well as doctors, nurses, Physio etc. It made me feel like an individual not a number and that they genuinely cared for all their patients.

Well done everyone and thank you to all staff at The Highfield

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Bmi - The Highfield Hospital

It is very kind of you to leave such a lovely message.

It is really helpful to hear what is important to individual patients.

Based on your feedback I will reinforce to staff across the hospital that taking the time to introduce themselves to patients and explain who they are and their role in your care is really important.

Kind regards

Tracy Jackson

Executive Director

BMI Highfield Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful