"Asking for support"

About: Wakefield House

(as the patient),

Phoned access team on on Friday morning and got a call back an hour laterexplained that I was struggling with emotions and that I required help, was told that a certain cpn would call me back, this never came to fruition and I have currently been left all weekend with NO SUPPORT whatsoever, I am struggling immensely and feeling suicidal, and I have no support, I wonder what will it take for a catastrophe to happen.

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Response from North West Boroughs Healthcare NHS Foundation Trust

Dear llo971

I am very sorry to hear that you did not receive the telephone call that was offered, and that you feel you have no support during what appears to be a difficult and distressing time for you.

There may be a number of reasons as to why you did not receive a call from the CPN and I would like to take steps to try to reduce the likelihood of this happening again.

If you would like to contact me via my secretary on the number provided below I will ensure that your concerns are fully investigated and actions are taken to improve mental health services for yourself and others who may be experiencing similar difficulties

Cheryl Forrest, Mental Health Matron, 01942 264622