"Experience in AMU, ward 3"

About: University Hospital Of North Durham

I was admitted to the AMU today for a CT scan in response to a migraine, arriving at 1.15 and leaving at around 7.45.

During their time the staff were amazing, efficient and with humour, lightening the mood on the ward and showing the greatest of respect to a lady with dementia in the bed opposite me.

The food was delicious and the doctors spoke to me at great depth, explaining everything.

A very efficient ward, one particular nurse is worth an extra mention for their level of care with the other patients.

At one point, the patient with dementia had refused food, then ten minutes later stated she was hungry.

One of the staff instantly offered her sandwiches and when she refused, made her toast, jam and a cup of tea.

Very personal service.

I'd highly recommend this hospital, it's care was second to none.

Story from NHS Choices

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Response from University Hospital Of North Durham

Der Tracy

Thank you for providing feedback on your recent visit to the University Hospital of North Durham and in particular AMU.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Ward Manager to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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