"Cardiology current in patient"

About: Blackpool Victoria Hospital

I have been treated several times in the last few years and on this ward and every experience has been positive. In fact I pecifically asked my Cardiologist if I could be ad missed to this ward as I feel so safe here. I lost lots of weight but this was planned as I have Heart Failure and loosing this fluid was an imperative. Consultant, registrars, junior doctors and all staff including the Sisters have shown kindness and friendliness and compassion. I am a complex case but together we work in partnership to get everything right. I am so grateful to all these staff and so sorry that others feel that they have had a lesser service.

Story from NHS Choices

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Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Frank, thank you for your wonderful comments about the treatment you have received on our cardiology ward at Blackpool Victoria Hospital. The attitude and approach of our staff is critical to delivering quality care and I am pleased they continue to make such an excellent impression on you.

I will personally ensure that your kind feedback is passed onto them, and I am sure they will be delighted to hear about your positive experiences and how you are put at ease by their warm and friendly behaviour.

We really appreciate you getting in touch and hope that you are starting to feel better.

With best wishes

Andrew Heath

Head of Patient Experience

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