"Was very happy. Now not so much"

About: The Eastman Dental Hospital

I would've given 5 stars on all areas as my son's had a very positive time since being referred but I'm not happy with what's happened most recently. I couldn't make an appointment so I tried getting through for 2 weeks but no one answers. I called 5 different numbers and called about 60 times.

I left 6 voicemails and didn't recieve any calls back. My son has now been discharged due to no one answering the phones. The letter I recieved said he had missed 3 appointments. 2 of which he did attend and one I called and cancelled. I tried calling another 30 times today regarding the letter and yet still no one answers the phone. So dissapointed as before this I'd had such a positive experience.

Story from NHS Choices

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Response from The Eastman Dental Hospital

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of Outpatient Services at Eastman Dental Hospital, UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this.

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