"The shortage of beds is causing major problems..."

About: Kent & Canterbury Hospital

My 92 year old father, who has dementia, was admitted to KCH with a UTI.

There were no beds available on the frailty wards so he was placed on another ward where his needs were not met.

He languished there for one month where he was kept virtually bed bound, had no stimulation and lost weight as he was not coaxed to eat or drink. As for the so called "integrated" discharge team - they are a disgrace with members of the team not knowing what others are doing. At the request of my father's doctor and an occupational therapist I am putting this complaint in writing.

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Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

I am so sorry to hear of you and your father's experience. This is not the standard we expect and would very much like to know more so that I can look into your concerns. You say you plan to complain, and you may have done so, but I would still be keen to understand more. My email address is Sally.smith2@nhs.net.

best regards,


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