"left without contact for 8 weeks"
About: Ealing IAPT Ealing IAPT W13 8RA
Posted by r**********r
I came in for a session about 6 weeks ago now where I was told I'd be receiving a call or email in 8 weeks time from Rise, which deals with addiction of alcohol or drugs. I've tried calling IAPT just to speak to the person that saw me 8 times since I went in and have left 8 messages, not a single phone call has been made back. I also tried emailing the address on their page and got an automated reply telling me that it couldn't send. To leave someone in my position with no contact at all for 8 weeks is reckless and stupid. I would've appreciated at least a returned phone call. I tried IAPT a year or so ago and was left in the dark with no contact before, and when i told them that this time round I was assured it wouldn't happen again, but it has. I'm very upset and angry about it because i feel like they couldand should have done a lot better.