About: Luton & Dunstable Hospital

I have given a previous 5 star to the maternity ward! I can't fault it! However, the a&e seems a little bit of a mess! I know it's recently changed in there but I feel it's for the worst! When you enter most a&e departments you are seen at 1 desk! L&D you go to one desk and then are meant to go to another desk! There are no signs telling you to do this and I wasn't told at the desk! I ended up waiting 4hours and not being seen as I wasn't booked in! Yes silly if you know what you are doing but as its a new system and most a&e deps are 1 desk you can do with it being sign posted and your staff at the desks explaining! While I am here you could also do with slightly more comfortable seats too (worst out of all a&e i've been too) with a 4 hour wait! Not anything fancy but just ones that don't squeak everytime the person next to you constantly moves! 4 seats attatched to eachother means a constant amount of sqeaking!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful