"Accident and emergency"

About: The Great Western Hospital

I visited on June 19th after injuring my knee playing football I was with 2 friends who had to help me as I couldn't weight bare or bend my leg. It was also swollen and very painful. When it was finally my time to be seen by the doctor they were not interested at all, I was told to weight bare as soon as possible, do these exercises and get back on my feet as soon as possible it was probably just muscle tissue damage! I was told if I took crutches I had to return them, I explained saying I want from the area so I then was told to post them, all they were worried about was having the crutches back not my well being. I had no X-ray at all and told to see my gp. My friends helped me back out to the car. Since this visit I have been off work 6 weeks, had an X-ray, Mri scan and physio. The outcome is a fully ruptured acl, mcl and tear in the cartilage! I'm now going to be having reconstruction surgery on both. Your member of staff treated me appalling that day and I hope that one day they don't make a huge mistake in turning someone away that could turn out to be fatal. They were rude, very un sympathic and quite frankly didn't care as it was a sporting injury and I wasn't from around there. I was made to feel like I had wasted there time when as you can see I had done something seriously wrong! I think you need to look at how your staff are treating patients at your hospital.

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Response from The Great Western Hospital

Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We take concerns seriously and are keen to investigate and take action as appropriate. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing pals.team@gwh.nhs.uk or calling 01793 604031.

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