"The most efficient day case op I've had so far."

Peninsula is a friendly, calm, professional and effective environment for day case surgery. The staff are professional yet friendly and they do their best to make sure you are comfortable. I was well looked after, with the surgeon and anesthetist explaining what was going to happen incredibly in a professional and compassionate manner. I was looked after very well as I came round and had the shakes and my concerns and requirements were all taken into consideration and dealt with appropriately. When I got back to the day ward, I was treated brilliantly and given some excellent sandwiches and as much tea as I could drink! Following past day operations (in other centres), I have ended up being late leaving, as other people who have not coped well with the after-effects of anaesthetic have, understandably, taken priority. I have always been lucky that I recovered well, as was the case this time and, although the staff were still very busy with this type of case, I did not feel as if I was less of a priority and I ended up leaving the centre much earlier than previously, which was a nice surprise.The only down-side of the stay was the pre-op chairs, which were not at all comfortable to sit on for any length of time - however, when the nurse noticed I was uncomfortable, they found me somewhere else to sit, which was very much appreciated.

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Response from Peninsula NHS Treatment Centre

Dear Kerry,

Thank you very much for taking the time to leave such positive feedback about your treatment here at the Peninsula. We have shared your comments with the team. I understand that you felt the chairs in the Day surgery unit were not comfortable to sit on for a length of time and rest assured we will take your comments on board and review the current arrangements in the day surgery unit to see if there is anything we can do to improve this.

I am glad you enjoyed the sandwiches and all the staff were on hand to make your stay with us as pleasant as possible.

We hope you are recovery well after your operation. If you wish to discuss any aspects of your care please contact the Head of Nursing who will be happy to help in any way she can.

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