"1st visit to Physiotherapist"

About: The New Selby War Memorial Hospital

Can't thank the staff in the Physiotherapy Dept enough. From the staff member who welcomed me on the deptartment's reception. They were warm, welcoming and made me feel at ease. My appointment was for 08:30 and I was seen promptly.

My physiotherapist was just as warm and welcoming, talked me through my treatment and answered my questions. For the first time in nearly 10 years I can now move my neck without pain. Of course I will carry on with the exercises. Once again, many thanks to the staff there who made me feel like a person with a problem and not a patient with a file.

Story from NHS Choices

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Response from The New Selby War Memorial Hospital

Thank you for contacting us.

I am so glad to hear that staff were warm and welcoming when you had Physiotherapy at The New Selby War Memorial Hospital. It's fantastic to hear that your pain has been relieved and that we made you feel like a person and not patient with a file.

I will be sure to pass on your feedback to the team involved in your care.

I hope that you continue to progress well and that you will receive the same level of treatment should you need to use our services again.

Thank you again for your comments.

Kind regards

The PALS team

York Teaching Hospital NHS Foundation Trust

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