"Be one of your own patients"

About: Royal Berkshire Hospital

All things whatsoever ye would that men should do to you, do ye even so to them. Urological Procedures = an inefficient and uncaring department. All the staff here should learn and implement this Commandment. I come here a few times each year, and this lack of consideration is consistent.

Urology is an unusual condition that involves the patient in emotional and practical ways, with something they usually do in private.

My most recent expereince of waiting 80 minutes to be told that the procedure could not be done that day, and would wait one month, was consistent with the Department philosophy.

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Response from Royal Berkshire Hospital

We are very sorry to hear of your concerns. We expect that all patients are treated with compassion, dignity and respect and if this has not been your experience then we would welcome the opportunity to talk through the issues with you. If you could kindly contact our Patient Relations Team on 0118 322 8338 or email talktous@royalberkshire.nhs.uk we will endeavour to address your concerns.

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