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Our son was rushed to special ...

Story from nhs.uk

"Our son was rushed to special ..."

About: The Royal Victoria Infirmary

(as the patient),

What I liked

Our son was rushed to special care a few hours after he was born. The attention to detail of the staff ensured that his stroke was diagnosed early and that treatment could start immediately. This is giving our lovely boy the best chance at getting the use of his affected limbs.

The place was clean and calm despite it being really busy and there clearly being a shortage of beds. The staff always called us and all our children by name, this made a huge difference. When the consultant was discussing our son with us she never needed to refer to her notes, she knew who we were and even 6 weeks later at out patients she still refered to things in hospital so she obvioulsy remembered us and our case history. This gave us a lot of confidence in the staff at special care.

The family room was good and kept our toddler entertained.

There was good facilities to express milk in private.

What could be improved

There could be a radio in the expressing room but I guess most people have ipod things these day.

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Responses

Response from The Royal Victoria Infirmary 14 years ago
The Royal Victoria Infirmary

Submitted on 22/03/2010 at 07:58
Published on nhs.uk on 23/03/2010 at 04:52

Thank you for this it is always good to have nice feedback. I know the staff will be delighted to receive your comments.

We are in the process of re-vamping the feeding rooms and we had thought of a cd player so women could put their own choice of music on and also a TV.

Thank you for taking the time to post your comment and we wish you and your family well for the future.

Yve Collingwood

Matron Women’s services

The neonatal team work very hard to ensure that the environment is clean and tidy and despite the fact that we are extremely busy the nurses and doctors ensure that the service we offer parents and their baby is always of a high standard. I am particularly impressed to hear that you felt our breast feeding facilities were good. We promote breast feeding and try to ensure that we have adequate resources to enable mothers to breast feed or express milk for their baby. Breast feeding is something that I particular wish to continue to support and improve the rates and we are constantly looking at ways to improve the existing service. I have taken note of your comments and will look into buying a radio for the feeding rooms. I feel very proud of the staff within the neonatal unit and look forward to passing on your comments to them.

Chris Wilkinson

Directorate Manager,

Women's Services.

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