About: Queen Elizabeth University Hospital Glasgow / Critical Care Queen Elizabeth University Hospital Glasgow / Outpatients Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / General Medicine

(as the patient),

I have been told by numerous medical professionals how incredibly lucky I was to survive septic shock, pneumonia and pulmonary embolisms in February 2016. This was due firstly to being properly and quickly diagnosed in A&E as having sepsis and secondly the very high quality of care I received from the medical professionals at the Royal Alexandria Hospital in Paisley and subsequently at the Queen Elizabeth in Glasgow. I cannot thank them enough. Unfortunately the out patient care I have received has been disappointing and disjointed. I have had to fight to get non routine follow up appointments which after a month in hospital the majority of which was in HDU and ICU (in both hospitals) was not helpful to my rehabilitation.

My rehabilitation continues and I'm making progress albeit slowly. I found details of the Sepsis Trust in a booklet my husband was given about Intensive Care. Through them I have found out a lot more about sepsis and the number of people who are touched by it. I am disappointed that a condition which kills 44, 000 people a year in the UK alone does not merit a leaflet or a poster in GP surgeries and in hospitals ( in Greater Glasgow and Clyde). I know a lot of work has been done in Scotland with medical professionals but I'm very surprised there has not been a drive to educate the public. Awareness is the key in reducing the number of deaths. World Sepsis Day is on 13 September and would be an ideal time to start an awareness campaign. In the meantime I share the Sepsis Trust posts on social media in the hope that a life might be saved.

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Response from Jacki Smart, General Manager, Clyde Sector, NHS Greater Glasgow and Clyde

picture of Jacki Smart

Hello there

Sorry for the delay in replying. I've been looking for the correct information to share with you about the RAH.

Firstly, thanks a lot for sharing your feedback about the care you received while you were so unwell. I'm pleased to be able to share that with staff who will be grateful you've taken the time. They work really hard to make sure patients who are particularly vulnerable have the reassurance they need. I am sorry however that your out-patient care is less than ideal and, if it would still be helpful, please drop me a note of your details on jacki.smart@ggc.scot.nhs.uk or on 01413147126 and let me know how I can help sort it out.

I agree that sepsis is a scary condition and while work is underway locally and nationally, awareness is not as good as it should be.

As a hospital the RAH are measured against our performance to sepsis six ( a bundle of care aimed at early recognition and management of sepsis) and consistently demonstrate we meet the standard.

We are also hosting a stand within the RAH on world sepsis day to raise awareness to the public of sepsis and will promote the bundle with the staff. We see this as mainstream care and are currently developing links with GP’s and the Ambulance service to ensure the patients are recognised with sepsis earlier than presenting at Emergency Departments.

I will also share your story at our Clyde Sector Patient Experience group and we'll discuss there what else we can do to raise the profile.

Thanks again for the opportunity to learn via your feedback and please get in touch if I can be of any help

kind regards


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