"Horrible experience"

A visit to Pilgrim hospital is indeed a horrible experience, it starts from the lack of parking facilities ( for which you have to pay), there is a distinct lack of organisation which results in long waiting times at each stage, I waited for close to an hour for an x-ray, then was called through and told to undress, which I did and waited a further 20 minutes only to be told that they were 'servicing' the x-ray machine, another 20 minute wait for the other machine to be available,I then saw the doctor for less than 3 minutes and then waited for an hour for the Pharmacy to reach for a box of pills from the shelf and give them to me. The staff clearly lack motivation, few speak sufficiently good english to understand my questions, merely giving a disinterested shrug followed by " I don't understand" . The hospital is rated as 'Needs Improvement' by the QCC, and it is very clear why.