"Ward 14 James cook hospital"

About: The James Cook University Hospital

My mum was recently admitted to ward 14 ( 15th June 2016) as an emergency she was very ill and confused, staff were instantly reassuring and supportive, I was given a cup of tea by the catering staff who could clearly see I was upset and the nursing staff were busy with mum, that cup of tea was such a comfort. Mum deteriorated that day and the day after, this was a very upsetting/ stressful time for us all, every member of the team on ward 14 were fantastic , consultant, doctors, nurses, nursing assistants, catering staff and domestic staff, we were all treated with dignity and respect with all of mums care explained to us, we asked question after question nothing was a problem , even the difficult conversation regarding DNR was made as comfortable as it could be. Mum did pull through and spent a week on ward 14 , the care/ support remained outstanding , mum was discharged home and sadly passed away 14th July 2016 , we cannot thank ward 14 enough they made a very difficult time much easier , a true team of angels .

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Response from The James Cook University Hospital

Good afternoon

Thank you for your kind comments left on the NHS Choices Website expressing gratitude for the care and treatment recently afforded to your mother on Wd 14 at The James Cook University Hospital.

I am very sorry to hear that your Mum passed away recently.

Please accept my sincere condolences on your sad loss.

It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to contact the Trust.

I will ensure your kind comments are passed to Senior Managers for the relevant area, so the members of staff concerned are made aware of the positive feedback received from you.

It may interest you to know the trust runs a ‘Star Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work.

These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives.

We also welcome nominations for the Trust’s annual ‘Nightingale Awards’ which, once a year, recognises the important contribution nurses and midwives make to patients and their families on a day-to-day basis.

Forms to nominate nurses and midwives for a Nightingale Award are available from the Director of Nursing’s office on 01642 854344 or by emailing val.fothergill@stees.nhs.uk

For further information or if you wish to nominate staff for either of these awards, please visit online at www.southtees.nhs.uk/about/awards

Thank you again for your kind words.

Margaret Robinson

IG and Patient Safety Advisor

01642 854807

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