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Care Opinion

The staff

Story from nhs.uk

"The staff"

About: Solihull Hospital

The staff were wonderful, speedy and efficient and explained everything, very kind. The hospital is lovely and clean. Please could someone sort out the food though, it is quite awful in the cafe in the Main Entrance. What about some nice sandwiches and some fruit ?

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 23/09/2016 at 17:27
Published on Care Opinion at 17:32

Dear Viv Morgan

thank you for your kind comments about your patient experience at Solihull Hospital. I am so pleased to read that the staff who looked after you were speedy, efficient and clearly explained everything to you.

I will ensure that your feedback about the cleanliness of the hospital is highlighted to the Hotel Services Team.

I am sorry that you were unhappy with the food provision in the Main Entrance. I will ensure your suggestions are highlighted appropriately. I hope this is acceptable.

Once again thank you for taking the time to provide your feedback, it is extremely important to us.

Kind regards

Marie Helebert

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