"They did not even know why we were there"

My 2 year old had an appointment in the children’s orthopaedic clinic at Rotherham recently. We waited in the play area talking and playing with the nursery nurses in the area. I checked with them that they would check when our name was called and they would come and find us and they said so. We waited 2 hours for our appointment. My daughter didn’t have any lunch and was very fed up. When she finally walked round the corner a nurse noticed we were still waiting so we got called in. The original doctor Mr Giles had been called away so he had a stand in, unfortunately he did not even know why we were there. My daughter just cried her eyes out and lay on the floor. We were meant to be having her hips checked. I was appalled 4 people had jumped the queue in front of us. I had to miss a day off work and my daughter missed playgroup.